We are a British owned company and all of our products are made-to-order right here in the UK.
Our aim is to have every order complete, packaged, and ready to be sent within one week of receiving the order. However, this can take longer during busy periods (such as Christmas), due to the nature of each product being handmade to order. Do not hesitate to contact us for further clarification on your expected delivery if you have strict deadlines to adhere to.
An additional delivery fee will be applied at checkout, to cover the cost of the expert care that goes into packaging and delivering each item. Every shelf will be subject to thorough quality checks before being securely packaged ready for delivery. We take the utmost care in packaging your shelf, using heavy duty custom-made packaging to protect your bespoke item from any damage that could occur during transit.
UK Mainland Orders: delivery will cost £10+VAT.
Scottish Highlands and Islands: delivery to these areas may cost more, the difference is automatically applied at the checkout.
Your shelf will be delivered by a courier. We always use a 24-hour delivery service, via DHL or DX, depending on whether you are ordering to mainland UK or the Scottish Highlands or Islands. As soon as we have arranged for your item to be delivered we will provide you with tracking information – you’ll know where your shelf is every step of the way. A signature will be required upon delivery, unless instructions are provided as to a safe place to deliver your item. If delivery is unsuccessful, your courier may try to leave your shelf with a neighbour. Delivery slots are usually between the hours of 8:00am and 6:00pm.
Unless stated otherwise, we will dispatch your order as soon as it is ready. However, if you require a specific delivery date or have a unique delivery request, please get in touch so that we can do our best to meet your requirements.