FAQ’s

Returns must be completed within 14 days of receiving your order. Simply post your unwanted item to us, including your order number and name, so we can efficiently process your refund. Unless the item was damaged in shipping, we are unable to refund the postal charge. We also will not accept any returns if the item has been used or installed. We are unfortunately unable to accept liability for incorrect installation, or damage caused by operator error during installation process.

Due to the nature of our products, being handmade to order, our typical dispatch estimate of 5-10 working days is a guide only. During busy periods, or for more bespoke products, this dispatch time may be longer. Hold back on hiring fitters until you have received your items.

You will receive updates when your order is being produced, and then again, once it has been shipped, along with tracking details.

We do offer most of our items in bespoke sizes. If you do not see your required size in our store, please get in touch and we will let you know what we can do.

Our oak is sourced from sawmills in Europe. Having built up strong relationships with our suppliers, we trust them to produce the finest quality.

Simply order from our shop, or call us on our phone number to place your order.

Our showroom is online only, hence our competitive prices. Our site is full of information and photos. If you wish to visit our workshop, please get in touch to set up an appointment.

Read our product descriptions for each individual product to find out what potential discrepancies there may be. Shelves may be up to ½” smaller due to machining and sanding.

Every shelf comes with free, comprehensive and easy to use instructions. If you need further advice, feel free to get in touch.

Check the largest face for the concealed bracket holes. A 6”x4” beam will have the holes machined in a 6” side. If you require anything different, please let us know by adding a note in the checkout.

We have recently started offering shelves with plasterboard-compatible fixings, up to 15mm thick. Click here to see them.

Working with natural raw materials in a non-factory setting results in some aesthetic variation. It is impossible to make every single shelf a complete match, and you can be assured that any shelf you buy will be totally unique to your home.

As wood dries, it is likely to crack. We can select wood that initially has no cracks, but are unable to guarantee that it will stay that way as it acclimatises to your home. Our kiln dried oak range is unlikely to crack at all.

Unfortunately not. The wax and stains used are not waterproof. Please use coasters if placing cups or vases on our shelves, to reduce risk of stains. Wipe away all spillages at once.

Our shelves are not waterproof, so while we can provide a water-resistant lacquer on our kiln-dried oak shelves, which will protect shelves in damp conditions to some degree, this is not 100% waterproof, so you will need to wipe water away, if you decide to install the shelves in your bathroom.