Terms & Conditions

Who We Are

We are Handcrafted Shelves and can be contacted on the following contact details:
Email: info@handcraftedshelves.com
Telephone: 0800 471 4841
Address: Handcrafted Shelves, 4 Grampian Way, Long Eaton, Nottingham, NG10 4PG

Personal Information

Why do we collect and use your personal information?

We collect and use your personal information such as your name and contact details to process your enquiry and/or your order for the products that we sell.

We will communicate marketing information to you by email if you opt in to receive our newsletter. Each marketing email will include an unsubscribe link that you can click on to opt-out of future marketing emails.

We also may use your email address to manage our relationship with you such as to ask you to leave us a review.

We do not store credit card details nor do we share customer details with any third parties.

Do I need to share my personal information?

We need your personal information so that we can process any orders you place and successfully deliver our items to you. If we do not collect this personal information we will not be able to provide our service to you.

Do we share personal information?

Subject to this section, We will not share any of your data with any third parties for any purposes.

In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority. We may share your data with other companies in our group where necessary for a contract, where you have consented or where we have a legitimate interest in doing so.

We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods from our manufacture, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.

In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

How long will we store your personal information?

We do not store credit card details.

We will store your email address and use it for email marketing purposes until you object or unsubscribe.

We will store your personal information for up to six years from ceasing to be our client. This is to enable us to refer to our records in the unlikely event that you want to lodge a complaint against us within six years.

What are your rights in relation to your personal information?

Right to access
You have the right to request copies of the personal information we hold about you at any time.

Right to rectification
You have the right to request that we correct any inaccurate personal information we hold about you.

Right to erasure
You have the right to request that we delete your personal information from our records.

Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once you cancel the service or once the service is completed.

Right to restrict processing
You have the right to request that we restrict how we use your personal information.

Right to object
You have the right to object to the collection and use of your personal information at any time.

Right to data portability
You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word.

How can I exercise my rights in relation to my personal information?

You can exercise all of your rights by contacting us on any of the contact details listed above.

Cookie Policy

By using our website you agree to our Cookie and Usage Policy. A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.